Shipping + Returns
Shipping
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We aim to process and dispatch orders within 1-3 business days. Delivery times may vary depending on your location and the shipping method selected at checkout.
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Shipping is charged at a flat rate of $12.95 Australia-wide, with free shipping on orders over $150.
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You will receive a confirmation email with tracking information once your order has been shipped.
Returns
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Returns are only accepted for faulty or damaged items. If you have received a faulty or damaged item, please contact us within 7 days of receipt.
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Some items cannot be refunded due to Australian health and safety regulations. To see if your product falls under this category, please contact us.
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All returned items must be packaged appropriately to avoid further damage during transit.
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We strongly advise that all returns are sent via a method of recorded delivery to ensure safe receipt.
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Essential Hair and Beauty cannot be held responsible for any undelivered or lost returned items.
Warranty
Essential Hair and Beauty does not offer warranties on any products unless explicitly mentioned on the product page that a manufacturer warranty is included. Such warranties, generally applicable to devices only, are provided directly by the manufacturer and are not handled by Essential Hair and Beauty. For warranty claims, customers must contact the manufacturer directly in accordance with their warranty terms.